ONLINE RETURN POLICY

We understand that when buying online, sometimes items just aren’t quite what you were expecting. The fit might not be perfect, the colour may be a little different in the flesh… we want you to be 100% happy with your new purchase! : ) This is why Scout by Abicus will happily refund you if the items are not quite right. Here are the conditions just so it’s all easy and clear.

If you have any questions at all, feel free to shoot the store an email, we’re more than happy to help.

 

A refund for full priced items will be provided when:

  • Items are in sellable condition, unworn, in original packaging and with tags attached
  • Items are different to what has been ordered

If you wish to make a return via post, the return shipping fees will be at your own cost except in the case of being sent the incorrect item.

The refund will be for the purchased item amount only, minus any shipping charges. 

We do not offer return or exchange on sale items unfortunately, so please choose carefully as the purchase is final. 

Due to health regulations swimwear, underwear, body products and jewellery are unable to be returned, unless deemed faulty by the manufacturer.


HOW TO RETURN AN ITEM. It's a cinch! 

VIA POST:

Simply email scout@abicus.com.au to request a Return Authorisation number (RA). Once an RA has been received, please send items back within 7 days of receiving your item to the following address:

SCOUT BY ABICUS. 124 DARBY STREET COOKS HILL NSW 2300

Items MUST be returned via registered post at your expense with tracking details. Package must also have RA number displayed on outside of return post satchel, along with your full name and contact details.  Scout By Abicus is NOT responsible for the safe return of your item.

 

VIA IN STORE:

Please contact us first before popping in store. Email us at scout@abicus.com.au to request a Return Authorisation number (RA). Once an RA has been received you can visit us in store within 7 days of receiving your item to the following address:

SCOUT BY ABICUS. 124 DARBY STREET COOKS HILL NSW 2300

If you return your item in store you are eligible for either a full refund and or exchange/store credit (to be used in store only). 

All returns must comply with all of the above. If the returned items do not comply with the above the refund will not be processed.


FAULTY ITEMS.

If an item is considered faulty, Scout by Abicus will provide you with a replacement, if the item is no longer available a refund will be offered for all items where:

  • Items are delivered/received damaged
  • Items are deemed faulty by manufacturer
  • Items are wrongly described

Please note items that have been damaged from wear and tear are not considered to be faulty.

If an item is considered damaged or faulty, we will contact the manufacturer and it is at their discretion to approve the return. The manufacturer then notifies Scout by Abicus as to whether the item will be repaired or replaced. 

If a repair or replacement is not available a refund will be provided.